“Being a start-up operation, we knew that we simply could not build the whole IT infrastructure which was needed to manage our customer relationships, so we looked into our other options. Invita provided the ideal solution with its Contact Center On Demand platform.”
R Lakshmanan, CE, Sakana Holistic Housing Solutions

“We were initially somewhat reluctant to outsource our business processes, as we were unsure how an off-site, independent entity could manage and implement these on our behalf. Since we started using Invita’s BPO services, we will never allocate as many in-house resources to do non-core business as we did previously. We have cut our administrative costs, allowing us to make more efficient use of our resources. We would choose ‘Invita’ again without a second thought.”
Tareq Fakhroo, GM, Fakhroo IT Services

“Enlisting Invita’s services has proved extremely effective in terms of both costs and customer satisfaction. We are now better able to serve our customers as a result of Invita’s multi-channel platform, and we don’t need to worry about maintaining complicated IT systems or compiling manual tracking and logging reports.”
Ali Al Jabal, VP Technology and Development,
Bahrain Commercial Facilities Company (BCFC)

Being in the field of customer service, the most important performance measurement of our work is customer satisfaction. If our own satisfaction with Invita’s service is a measure of their success, then they have passed with flying colors. The professionalism of their advisors, ability to solve problems, and customized solutions offer a combined unique value proposition to companies looking to enhance their customers’ experience.”
Jamal Hejres, AGM Retail Banking, BBK