Invita offers three main areas of BPO services: interactive, non-interactive and automated. By off-loading your most labor-intensive business activities, we can free up in-house resources to focus on your company’s strategic planning and business development.

Invita takes care of your inbound and outbound contacts and automated services. Including: customer services, technical help desk, queries and reservations. Your telesales and telemarketing activities will also be managed by Invita’s highly trained team of advisors. Invita’s secure technology can also handle payment collection activities.

Companies that wish to use Invita’s automated services can choose from a wide selection of options, including interactive voice response (IVR), text-to-speech (TTS), speech recognition (SR) and short messaging service (SMS).
Let Invita’s specialised professionals look after your business processes: our platform consists of a secure and efficient shared-infrastructure with already-trained advisors, and can thus provide services with competitive pricing, allowing you to enjoy a significant cost advantage compared to in-house operations. BPO can give you access to advanced technology and skill sets, as well as increased scalability, productivity, efficiency, and innovation.

In addition to handling your current processes, Invita also provides you with the option of reengineering your processes to enhance efficiency. Through its Six Sigma compliant methodologies; AIM^TM for opportunities identification, and IDEAL^TM sfor Process Migration and Management., Invita’s BPO will move your company from its ‘As Is’ situation to its ‘To Be’ position. The end result will positively impact your return on investment. You will allocate your valuable resources to support your core business, while securing the necessary technical expertise.

Many companies are increasingly turning to outsourcing their processes: market research indicates that the regional IT outsourcing market is on the rise, with companies looking for new alternatives as they are faced with physical, financial, human resources (HR) and technological constraints, while also requiring rapid expansion. The solution to these challenges is to outsource IT and other processes and leverage the benefits of integrated technology. In Saudi Arabia, the IT outsourcing market has witnessed growth rates of more than 50% PA.
This increase reflects a global industry BPO market growth trend; by industry, the IT sector has nearly 50% of global BPO uptake, followed by financial services and telecommunications (almost 20% each). Recent survey suggested that US and European companies are looking to increase their usage of BPO by 71% and 78% respectively

The global BPO market was estimated to be around USD 380 billion in 2004, and is expected to almost double to USD 640 billion by 2009. Industries currently increasing their use of BPO and witnessing the highest growth in deals volume are: manufacturing, financial services and public sector.
Regionally, as companies start to realize the potential of BPO services, your company’s value proposition will be greatly enhanced should you adopt this route now and gain a first-mover advantage, enjoying high dividends on your investment in the future.